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Infix IT provides IT services
and support to clients that do not maintain their own on-site,
fulltime computer service technicians. We can also act as
on-call support to your existing IT staff.
IT Outsourcing programs include:
Network Administration:
Companies of any size and type can find their respective businesses
in jeopardy—in a hurry—unless their networks are functioning,
optimally, 24/7. Depending on your organization's size, current
IT personnel, budget, and specific network needs, Infix IT
will provide the become your outsourced Network Administrator
to help you proactively avoid many potentially debilitating
IT network problems—and quickly fix any when they might arise
with technical support by phone, email, and in person.
Your network is your IT infrastructure:
the backbone and sum total of your organization’s hardware
and software data communication systems: your LAN or Local
Area Network, typically in one office building or WAN (Wide
Area Network that joins remote LAN’s in multiple buildings
and geographies) and the various computer equipment tied to
the network (servers, PCs, printers, etc).
A network administrator proactively sets
up, manages, and maintains your organization’s network so
that you can avoid the great majority of problems that can
be debilitating to your communications and business such as:security
breaches that may compromise your proprietary information,
viruses that destroy data, slow down, or shut down your network
inadequate space to house your data not backing up critical
information, regularly inability to connect to your network
remotely and access your information and applications improper
PC configurations, outdated software, and old equipment that
negatively impact individual employees’ productivity and many
others.
Having an expert Network Administrator
is a critical insurance policy that you need to keep your
business
Preventive Maintenance
Services: To address the needs of businesses that
do not have qualified computer technicians on staff. Basic
equipment maintenance such as data backup, internal and external
component cleaning and software updates is administered on
a scheduled basis. The following information represents some
of the procedures of a typical preventive maintenance program.
Data Backup: There
are two reasons for data loss; either there was no backup
or the media used failed to successfully capture the data.
To reduce the possibility of data loss we require clients
to maintain backups on Tape, CDRW, Jazz or Zip disk. Floppy
disks have a high rate of failure and should not be used to
protect vital information. Backups are verified during each
service visit to ensure that critical data is being safely
captured. In the event of a system failure data will be transferred
to another working system while repairs are being made.
Anti Virus Protection:
Clients are required to maintain a current version of an anti-virus
software. Systems will be configured to automatically perform
virus definition updates and perform full system virus scans
weekly. The anti-virus software is configured to scan in-coming
and out-going emails, the most common method of virus transfer.
Anti-virus settings and definition files are verified during
each service visit to ensure that data is protected from virus
damage. Our product of choice is Symantec's Norton Anti-Virus.
Internal/External Component
Cleaning: Dust is one of the leading causes of hardware
failure. All moving components are thoroughly cleaned and
lubricated during service visits. The case is opened and dust
is removed from the motherboard and all system boards. The
CPU fan, power supply fan and any other board fans are cleaned,
lubricated and tested. |
